Introduction
It is the aim of Auto360 Limited to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.
If you have a complaint
If you have a complaint about any aspect of our service, then we would like to hear from you. You can contact us by telephone, email or in writing and your complaint will be resolved in the shortest possible time by the appropriate person.
To register a complaint contact us by:
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Email: cs@auto360.co.uk
Telephone: 01992 536 270
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Or write to us at:
Auto360 Ltd. Zone 2, Stansted Road, Bishop’s Stortford, CM23 5PU
Complaints procedure
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We will acknowledge receipt of the complaint by customers preferred method within three working days.
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We aim to resolve all complaints as quickly as possible. If it is not possible to reach a prompt conclusion, we will contact the customer with an explanation and set out expected timescales by which matters should be resolved.
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We aim to resolve all our customer complaints internally. If, however, the customer is not satisfied with the final outcome of our complaints procedure, they are able to contact The Financial Ombudsman.
Details can be found at:
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www.financial-ombudsman.org.uk/contact/index.html
Non-financial complaints can be directed to Trading Standards.
The customer may also contact the BVRLA Conciliation Service as an approved Alternative Dispute Resolution service.
Details can be found at
or by contacting